

Training is not a one size fits all.
A sound program is the foundation for all good training.
Every now and again there is still a time and place to go old school. A tangible training manual may be suitable when content is robust.
Content is a tool to communicate information and support the training process. Be creative! Attention leads to retention.
When something is important give it a model! This will help bring it to life and can be utilized across multiple platforms and audiences.
Eliminate the "I didn't know's" with standardized, step by step checklists.
Give your audience a voice! The only thing that matters more than how stakeholders feel about training programs is how the learners feel about them.
Measuring job performance can be done in many ways - but skipping it isn't one!